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• Cancellation Policy

  • Cancellations or changes must be made more than 24 hours in advance of the booked service time

  • A valid credit card is required at the time of booking to reserve your appointment(s)

  • If the service(s) is cancelled within 24 hours of the cancellation policy window, the card on file will be charged to full amount of the service(s) booked

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• Retail & Service Sales 

  • All retail sales are final​

  • We do not offer product returns or exchanges

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• Payment Methods Accepted

  • All major credit cards, debit cards & cash are accepted​

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• Arrival Time

  • Please arrive at least 15 minutes prior to your appointment time to fill out all necessary paperwork

  • Late arrivals may be accommodated with what time is left from the appointment with the exceptions below:

    • Facials: After 15 minutes from the scheduled time, the appointment is forfeited

    • Massage & Body Treatment: After 30 minutes from the scheduled time, the appointment is forfeited

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• Food & Beverage

  • No outside food or alcoholic beverages are permitted​

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• Minors & Guests

  • To provide the most relaxing atmosphere possible for our guests, we do not book appointments for, nor allow, anyone under the age of 18 in the spa​

  • Only those receiving a service are allowed in the spa. Please refrain from bringing guests who do not have services booked. The caretaker of the person receiving services are excepted

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• Service Animals

  • ADA compliant service dogs are allowed in the spa

  • Pets & ESAs are not allowed in the spa per DSPS COS 3.01 (10)​

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• Right to Refuse Service

  • At Elysian, we take the safety & wellbeing of our team & guests seriously, as such we reserve the right to refuse service at any time

  • We have a ZERO tolerance policy on solicitation of sexual services, sexual harassment, & inappropriate advances or conversation with our team & other guests